Toyota Corolla (E120): Customer problem analysis

Hint

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  • in troubleshooting, the problem symptoms must be confirmed accurately, meaning that all preconceptions must be set aside in order to make an accurate judgement. To ascertain what the problem symptoms are, it is extremely important to ask the customer about the problem and conditions when it occurred.
  • The following 5 items are important points in the problem analysis. Past problems which are thought to be unrelated and the repair history, etc. May also help in some cases. Therefore, as much information as possible should be gathered and its relationship with the problem symptoms should be correctly ascertained for use as reference in troubleshooting. A customer problem analysis table is provided for your use in the diagnostics section for each system.

(Sample) supplemental restraint system check sheet.

(Sample) supplemental restraint system check sheet.

Symptom confirmation and diagnostic trouble code

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    Pre–check
    1. Diagnosis system Release the parking brake lever.  check the warning lights. When the ignition switch is turned on, check that the abs warning light and brake warning light goes on for 3 sec. Hint: when the parking brake is applied or the level of the brake fluid is low, the ...

    How to proceed with troubleshooting
    1 Vehicle brought to workshop 2 Customer problem analysis 3 Check and clear dtc 4 Problem symptom confirmation Symptom does not occur (go to step 5) 5 Symptom simulation 6 Dtc check 7 Dtc chart 8 Problem symptoms table 9 Circuit inspection 10 Confirmation test End ...

    Eco drive mode (if equipped)
    Press the switch. Suitable for enhancing the fuel economy, because the torque corresponding to the accelerator pedal depression amount can be generated more smoothly than it is in normal conditions and the operation of the air conditioning system (heating/cooling) will be minimized. Press th ...