Toyota Corolla (E120) 2002–2008 Repair Manual / Introduction / How to troubleshoot ecu controlled
systems / Customer problem analysis
Toyota Corolla (E120): Customer problem analysis
Hint
:
- in troubleshooting, the problem symptoms must be confirmed accurately, meaning that all preconceptions must be set aside in order to make an accurate judgement. To ascertain what the problem symptoms are, it is extremely important to ask the customer about the problem and conditions when it occurred.
- The following 5 items are important points in the problem analysis. Past problems which are thought to be unrelated and the repair history, etc. May also help in some cases. Therefore, as much information as possible should be gathered and its relationship with the problem symptoms should be correctly ascertained for use as reference in troubleshooting. A customer problem analysis table is provided for your use in the diagnostics section for each system.
(Sample) supplemental restraint system check sheet.
Other materials:
Problem symptoms table
Hint:
use the table below to help determine the cause of the problem. The numbers
indicate the priority of the
likely cause of the problem. Check each part in order. If necessary, replace
these parts.
1. Headlamp and tail lamp
2. Front fog lamp system
3. Turn signal and hazard warni ...
How to proceed with troubleshooting
1 Vehicle brought to workshop
2 Customer problem analysis
3 Problem symptom confirmation
4 Circuit inspection
5 Repair or replace
6 Confirmation test
7 End
Customer problem analysis check
...
Sound quality is bad only when playing tape
Inspection procedure
1 Replace cassette tape with another and recheck
Replace the cassette tape with another and recheck.
Replace the faulty cassette tape with the normal one to see if the
same trouble occurs again.
Standard: malfunction disappear.
2 Check for any foreig ...